Contact Us
Please use the details below or the contact form to submit a general enquiry.
Email: admin@wheatbeltpsychology.com.au
Phone: 0499 696 265
Referrals
Click on the button below to submit a referral to Wheatbelt Psychology.
This is Part 1 of our referral process, where you submit basic details about the referral need. We review this information and if we are able to accept the referral, we will send you a personalised link to Part 2 of the referral form.
If we cannot accept your referral, we will let you know.
If you have any problems completing this form, please contact us by phone or email.
Complaints & Feedback
At Wheatbelt Psychology Services we regard all feedback, including complaints, as a positive opportunity to improve the quality of our services and regularly revisit the way in which we deliver services.
How to provide feedback:
- Fill out the contact form above
- Email us at admin@wheatbeltpsychology.com.au
- Phone us on 0499 696 265
How to make a complaint:
- Speak directly with your therapist or the staff member involved. Often, issues can be resolved through open communication.
- If your concern is not resolved informally, please submit a formal complaint by emailing admin@wheatbeltpsychology.com providing detailed information about the issue, including dates, names, and a description of the incident.
Upon receiving your complaint, our management team will review it thoroughly.
You will receive an acknowledgment within 48 hours, and we aim to provide a full response within 10 business days.
All feedback and complaints are treated with the utmost confidentiality. Your privacy is our priority, and any information you provide will only be shared with those necessary to address your concerns.
NDIS Commission
A complaint can be made to the NDIS Commission by:
- Phone: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- National Relay Service and ask for 1800 035 544
- Completing a complaint contact form.
The NDIS Commission can take complaints from anyone about:
- NDIS services or supports that were not provided in a safe and respectful way.
- NDIS services and supports that were not delivered to an appropriate standard.
- How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant.
Your Right to Support During Discussions
At Wheatbelt Psychology, we understand that discussing complaints or concerns can sometimes be challenging. You have the right to have a family member, friend, or advocate present during any discussions to provide support, listen, and help communicate your views.
If you need assistance from an independent advocate, there are several advocacy services in Western Australia that can support you:
Advocacy WA:
Phone: (08) 9721 6444
Email: admin@advocacywa.org.au
Website: www.advocacywa.org.au
People With Disabilities WA (PWdWA):
Phone: (08) 9485 8900
Email: info@pwdwa.org
Website: www.pwdwa.org
Developmental Disability WA (DDWA):
Phone: (08) 9420 7203
Email: ddwa@ddwa.org.au
Website: www.ddwa.org.au
Please feel free to reach out to any of these services for support, or let us know if you would like assistance in contacting them. We are committed to ensuring that you feel comfortable and supported in all your interactions with us.